Shipping policy

Last updated: 28 September 2026

We pack every order as if Winston were going to sit on the parcel, which he sometimes tries to do. This page explains where we ship, how long it takes and what happens if something goes wrong on the way.

Where we ship

We ship to UK addresses only. We do not ship outside the UK, and orders with a delivery address outside the UK are cancelled and refunded in full.

We deliver to the whole of the UK, including Northern Ireland, the Channel Islands and the Isle of Man. For the Channel Islands and the Isle of Man, Royal Mail cannot guarantee the 48 hour aim, so allow a few extra days.

Dispatch times

Orders for in-stock products are dispatched within 2 working days of your order being placed. Working days are Monday to Friday, excluding UK bank holidays.
Orders placed after 1 pm are treated as placed on the next working day.
During a big release or a promotion, dispatch can take a little longer. If we expect to take more than 2 working days we say so on the site.
You receive a dispatch confirmation email, with tracking details where the service is tracked, when your parcel leaves us.

Carriers, services and costs

Service	Carrier	Typical delivery after dispatch	Cost
Standard	Royal Mail Tracked 48	2 to 3 working days after dispatch	from £5.25, by weight, shown at checkout

Delivery costs are shown at checkout before you pay. We do not offer free delivery at the moment.

Delivery times are estimates. Carriers can be slower during peak periods and bad weather. If your parcel has not arrived within the estimate, check the tracking first, then get in touch.

Packaging

Sealed product is shipped in a rigid outer box with protective wrap so the factory seal and the box corners are protected. High-value items are photographed before dispatch.

Pre-orders

A product whose title starts with "PRE-ORDER:" has not arrived with us yet. The product page shows the date by which we dispatch it. You pay in full at checkout, and your stock is reserved: we list only the quantity our supplier has confirmed.

We dispatch pre-orders as soon as the stock reaches us, and at the latest on the date shown, in the order the orders were placed.
If the date slips, we email you as soon as we know. You can wait, or cancel for a full refund at any time before dispatch.
If your order contains both a pre-order item and in-stock items, the in-stock items ship first and the pre-order follows on its date. Checkout shows two delivery charges, one for each parcel. If you would rather pay one delivery charge, place the pre-order on its own and the in-stock items later.

Card request items

Cards sourced through our Card Request service are shipped from our suppliers in China.

Allow up to 28 days from the day you pay the invoice for the card to reach you. Most arrive sooner.
We send you tracking details when the card is dispatched. International tracking can be sparse for part of the journey, and that is normal.
The price we quote includes delivery to your UK address and any import charges. If a carrier asks you to pay a fee on delivery, do not pay it; contact us first and we will sort it out.
If the card cannot be sourced, or has not reached you within 28 days, you get a full refund unless you tell us in writing that you would like to wait longer. The Card Request Terms have the details.

If delivery is late

In-stock orders. If your order has not been delivered within 30 days of the day you ordered, or by a later date we agreed with you, you can cancel and we refund you in full, including delivery. If we agreed a specific date and delivery by that date was essential to you, you can cancel as soon as it is missed.
Pre-orders. If the dispatch date slips, we tell you and offer a full refund. You can take the refund or wait.
Card requests. If the card has not arrived within 28 days of payment, we refund you in full, unless you ask to wait.

Lost, damaged or wrong

Lost in the post. If the tracking shows no movement or the parcel has not arrived within 10 working days after the expected delivery date of the estimated date, tell us. We open a claim with the carrier ourselves. You do not have to wait for the carrier: we send a replacement or refund you as soon as it is clear the parcel is lost.
Damaged in transit. Tell us within 30 days, with photos of the product and the packaging, and keep the packaging. We replace or refund and we pay for the return. See the Returns and Refunds Policy.
Wrong item. Tell us and we will pay to get it back and send the right one.

Wrong address or missed delivery

Check your address at checkout. If a parcel comes back to us because the address you gave was wrong or incomplete, or because it was not collected after a missed delivery, we contact you to arrange redelivery, and we may ask you to pay the redelivery cost. If you prefer, we cancel the order and refund the goods, less the original delivery cost where the carrier has charged us for the return.